Sales Support

Descrizione dell'offerta

  Categoria professionale
Marketing / Comunicazione / Media / Giornalismo - Impiegato Marketing
·  Settore
MEDIA/EDITORIA/ GIORNALISMO/ SPETTACOLO
·  Località
Milano, Milano
·  Data inizio
01/08/2018

We are currently recruiting, for the Italian unit of a prestigious Company, leader in the IT Industry (web search engine, mail provider, web services, hardware products ecc.), based in Milan, a:

Sales support

Description

The main role is to execute administrative processes associated with contracting and billing issue resolution for our Platforms customers. In this capacity you will work side by side with our Sales Managers, Account Managers and Billing support teams to ensure an outstanding customer experience in the area of contracting and billing.

Responsibilities

Contracting
- Operational tasks associated with contract processing management, e.g. issuing agreements, uploading signed contracts etc.
- Execute administrative processes in SalesForce and other systems to set up new customers
- Work with clients to capture correct legal and billing information
- Provide administrative support to Sales Managers in closing non-standard deals

Billing
- Act as main client contact for billing topics and ensure a speedy resolution of billing issues, e.g. requesting credits and rebills etc.
- Escalate billing issues to internal support teams
- Collaborate with Account Managers and Sales Managers to source required information for troubleshooting

Qualifications
Minimum qualifications:
- Bachelor degree or equivalent practical experience
- 1-2 years professional experience in a related process-driven role
- Ability to speak and write in English and Italian fluently and idiomatically

Preferred qualifications:
- Experience in a Tech Sales environment
- Experience in using CRM systems (e.g. SalesForce) and ticketing systems

PROPOSAL:
Fixed term contract, 6 months
Gross Annual Salary: to be defined
Work Location: Milan
To apply, it's possible to send your resume in English to - Ref: GG/Co

Lingue conosciute:
Inglese: Parlato Ottimo - Scritto Ottimo - Comprensione Ottimo

Disponibilità oraria: Full Time