Front Office Manager

Job description

Company Description

Strategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern day amenities suitable for your stay. In proximity to numerous IT parks and corporate hubs notably- Ecospace Business Park, Prestige Techpark, Cessna Business Park, Salarpuria Techparks- Novotel Bengaluru Outer Ring Road offers the perfect residence to travelers across the globe.

Nearby to corporate offices- JP Morgan, Accenture, Honeywell, Deloitte and many more along Sarjapur Road and Marathahalli, Novotel Bengaluru Outer Ring Road brings to you seamless benefits of hosting events and conferences in well-equipped meeting spaces. Bengaluru, besides the Silicon Valley of the country, is close to some of the most significant historical and leisure destinations in South India- Mysore, Coorg, Goa, Munnar, Ooty, Pondicherry to name a few among the long list of leisure destinations.

What is in it for you:

·  Employee benefit card offering discounted rates in Accor worldwide for you and your family
·  Learning programs through our Academies designed to sharpen your skills
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
·  Career development opportunities with national and international promotion opportunities.

Why work for Accor?

·  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit   https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

 

Job Description

·  Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues

 

·  Check that all Front Office employees report to work punctually and are well groomed before each of their shift

 

·  Conduct daily briefings and ensure that all pertinent information is well received by team members

 

·  Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions

 

·  Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to

 

·  Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible

 

·  Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

 

·  Liaise with Finance Department to ensure that credit procedures are properly carried out

 

·  Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue

 

·  Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling

 

·  Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards

 

·  Handle all guest correspondences and ensure prompt follow-ups

 

·  Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

 

·  Constantly monitor team members’ appearance, attitude and degree of professionalism

 

·  Prepare detailed induction programs for new employees

 

·  Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

 

·  Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

 

·  Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

 

·  Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

 

·  Be well versed in hotel fire & life safety/emergency procedures

 

·  Attend all briefings, meetings and trainings as assigned by management

 

·  Report for duty on time wearing clean and complete uniform at all times

 

·  Maintain a high standard of personal appearance and hygiene at all times

 

·  Perform other reasonable duties assigned by the Management of the Hotel

Additional Information