Front Desk Agent

Job description

Key tasks

JOB RESPONSIBILITIES :

- Perform all check-in and check-out tasks

- Manage online and phone reservations

- Inform guest about payment methods and verify their credit card data

- Register guests collecting necessary information (like contact details and exact dates of their stay)

- Welcome guests upon their arrival and assign rooms

- Provide information about our hotel, available rooms, rates and amenities

- Respond to clients’ complaints in a timely and professional manner

- Liaise with housekeeping to ensure all rooms are clean, tidy and fully

- furnished to accommodate guests’ needs

- Confirm group reservations and arrange personalized services for VIP’s

- Upsell additional facilities and services,

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English
Optional languages Arabic
Russian (Intermediate)
French (Intermediate)

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Fidélio
·  Micros
·  Opéra