Business Development Officer

Job description

Business Development Officer
Qatar

About HSBC

HSBC is one of the world's leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Role Overview:

Achievement of sales targets in line with the group objectives through acquisition of quality business & good customer service

Duties & Responsibilities:
· Provide efficient and personalized customer services
· Maximize sales opportunity from allocated territory
· Attending Morning/Sunset meetings with the team on a daily basis.
· Effectively planning contacts & meetings to ensure efficient use of time & resources.
· Follow-up of customer interviews.
· Build effective relationships & referral business on a daily
· Improve customer perception and service standard by monitoring and reviewing procedures and reducing number of processing errors
· An understanding of HSBC's Credit Policy and Lending Guidelines
· An broad knowledge of financial planning and defining customer needs
· An understanding of the needs of the mass affluent customer segment in general
· A full understanding of referral processes
· An understanding of the Premier, Advance and Personal Banking Propositions
· Compliance to legal and regulatory framework for reducing operational/reputation risk
· Be alert to operational risks losses during the execution of the day to day responsibilities should an employee aware of merging or inadequately controlled operation, identify an operational risk loss, they must report this to manager ensuring that is is reported to their local risk co-ordinator.
· Maintain HSBC Information Security Risk standards and controls, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

Desired profile

Qualifications :

Experience & Qualifications:
KNOWLEDGE / EXPERIENCE
·  Proven ability in customer service and building customer relationships
·  Ability to identify customer needs and influence customers to take appropriate action to meet their needs
·  An understanding of HSBC's Credit Policy and Lending Guidelines
·  An broad knowledge of financial planning and defining customer needs
·  An understanding of the needs of the mass affluent customer segment in general
·  A full understanding of referral processes
·  An understanding of the Premier, Advance and Personal Banking Propositions
SKILLS
·  Excellent customer service skills
·  Strong verbal and written communication skills
·  Customer driven with a strong focus on quality of service
·  Proven ability in making lending decisions in accordance with bank policy and guidelines
·  A clear understanding of how value is created within the Premium segment, both for customers and the bank
The jobholder forms an integral part of the branch team. The jobholder is expected to identify opportunities in day to day activities that contribute to the success of colleagues.

QUALIFICATIONS
·  Attain proposition and product related qualifications
·  Attain appropriate professional and regulatory qualifications as required by market
·  Attain any internal standards as required by Country
·  If dealing with Premier customers, required trainings and accreditation need to be done
·  Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Retail Banking and Wealth Management (RBWM) serves millions of customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels. For more information visit http://www.hsbc.com/careers/explore-our-business

Why HSBC?

We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.
Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.

What to expect at HSBC
·  The chance to realise your ambitions
·  Globally connected careers
·  A strong emphasis on values
·  Learning and development opportunities
·  An inclusive, meritocratic culture
·  Market-competitive benefits
Global Careers Opportunities

Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers .