Change and Release Analyst

Job description

Responsibilities

If you're into the following challenges: digital, energy transition, diversity/inclusion and you would like to get involved in building the future, you’ve come to the right place. We are looking for team players, invested people who are able to bring ideas and express their opinions.

Are you looking for a stable company offering international opportunities?

·  Societe Generale is one of the leading European financial services groups. Active in the real economy for over 150 years, Societe Generale employs over 138,000 members of staff in 62 countries and supports daily 29 million clients.

A strong cultural mix thanks to a well-established French company in the Americas:

·  Societe Generale opened its first office in the United States in 1938 and in Canada in 1974 and has about 2,500 professionals working in 8 U.S. cities, 3 in Canada as well as in Latin America.

A pillar in the economy which is building the tomorrow’s world:

·  Societe Generale is not just a financial institution, it is a group that places innovation and sustainable financial practices at the very heart of its culture. The Societe Generale group has made the digital sector a key lever in transforming banking relationships. The 2019 edition of the eCAC40 Trophies ranks Societe Generale at the top rank of the banks that have best evolved in the digital world!

An opportunity to express yourself and get involved:

·  Our employees resource groups such as Pride and Allies, American Women Network, Black Leadership Network, One planet demonstrate the involvement of our employees for their community.

Did you know? Societe Generale remains open as an essential service during Covid-19! We have adopted a gradual process of reopening our offices, placing flexibility and health of our employees at the top of our priorities.

DAY-TO-DAY RESPONSIBILITIES:

Junior Analyst will assist projects to successfully deliver solutions for Information Technology specifically for ITSM to improve efficiencies. The position holder will be also working on gaps in procedures and implementing solutions for scalable and repeatable processes across the IT organization while coordinating relationships with all stakeholders (Infrastructure, Operations, Development, Audit,.)

·  Supporting the execution and improvement of ITIL-based Service Management processes (including but not limited to Release, Problem, Incident and Configuration Management), providing progress reports and assisting the deployment of IT Service Management tools.

·  Assist in the coordination of project delivery within the Service Management department.

·  Provide support on day-to-day operations supporting Release, Problem, and Crisis processes

·  Execute monitoring and auditing of processes, produce performance and exceptions dashboards to support organizational roles and strategies.

·  Maintain an efficient interface between infrastructure and business entities within the IT department.

·  Act as one of point of contact for Service Management matters with IT departments in Americas, Europe and Asia.

·  Support the coordination of activities during the Week-ends and holidays.

·  Manage impromptu user requests with a certain autonomy

·  Provide a comprehensive day to day report for the manager

Profile Required

Technical Skills:

·  Knowledge on MS office (PowerPoint, Excel and Word)
·  Analytical and organizational skills
·  Experience of Production (RTB) or CTB Project (CTB) delivery
·  Ability to work in a time sensitive environment and handle and or prioritize multiple urgent tasks simultaneously across multiple time zones
·  Excellent interpersonal and rapport building skills, working across multiple stakeholders and functions
·  Good written and communication skills

Desired / Plus:

Competencies:

·  Must be a self-starter who is comfortable working in a very dynamic environment, with rapidly changing priorities.
·  Rigorous, Dynamic, detail oriented, fast learning capacity and able to work in a high pressure environment
·  Strong understanding of Development cycles: SDLC, Agile, Continuous delivery
·  Change and Release Management
·  Analytical skills
·  Ability to script using VBA
·  SQL

Desired / Plus:

·  Business intelligence tool (Microstrategy)

Qualifications:

Experience Needed:

·  The ideal candidate will have at least 3 year experiences
·  Excellent written and verbal communication skills
·  Must be a self-starter who is comfortable working with rapidly changing priorities, must be able to handle multiple deliverables simultaneously.
·  Must be able to interact with a variety of global teams – support, infrastructure, development.
·  Strong analytical skills.
·  ITIL v3 Foundation Certified

Desired / Plus:

·  Sig Sigma belt
·  PMP certification

Educational Requirements:

·  Bachelor’s Degree in Computer Science or equivalent

Why Join Us

A career within the Societe Generale Group is an opportunity to participate in a team effort to build the bank of tomorrow.

Together, let's be the future:

·  Commitment to putting integrity at the heart of our businesses
·  Commitment to Diversity and Inclusion
·  Climate commitment
·  Citizen engagement

You're not convinced yet? Meet our employees.

Are you interested in knowing more? Click here to find out.

Business Insight

Societe Generale opened its Canadian headquarters in Montreal in 1974 to offer its financial services to corporations, financial institutions and governments. The Toronto and Calgary offices were opened in 1978 and 2006 respectively.

We now employ over four hundred people, both in the traditional banking sector (investment banking, funds and trading activities) and in the field of information technology, with the opening of our SG Montreal Solutions Centre subsidiary which, thanks to its geographical location and its cultural diversity, provides computer support and development for the New York and Paris teams.

Interested in Corporate Social Responsibility matters such as contributing to the protection of the environment or giving back to the local communities?

Several Employee Resource Groups have been put in place at Societe Generale in Canada to help you achieve a sense of fulfilment towards causes that matter the most to you!

Get on board and get involved! We are here to support you!

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Job code: 20000KBY
Business unit: SG CIB
Starting date: 05/10/2020
Date of publication: 23/09/2020