OPEN HOUSE: CUSTOMER CARE CENTER NORTH AMERICA OPERATIONS

Job description

Will be responsible for ensuring a high level of Customer Satisfaction.
The role will provide customers with support for Schneider-Electric's core product line and advise potential and existing customers on product selection.
This will require an understanding of system availability concepts and for Schneider-Electric's solutions for providing uptime.
Required to interpret policies and make business decisions under pressure, based on customer and company needs to meet deadlines with minimal supervision.
Opportunity for growth and advancement that is limited only by drive, desire, competitive spirit, and aptitude for learning.
Provides post-sales support via the phone/chat/e-mail.
Ensures every interaction creates the optimal customer experience.
Assists potential customer with product selection and configuration.
Identifies and routes large opportunities to sales teams for follow up and closure

Desired profile

Qualifications :

Bachelor's Degree in any field

1 year working experience as Customer Service / Technical Support in the BPO / Shared Services / MNC environment is a plus

Fresh Graduates are also encouraged to apply

Applicants must have very keen attention to details & have good spoken and written communication skills in the English Language

Fast learner and can work with minimal supervision

Applicants should be Filipino citizens or hold relevant residence status

Can work efficiently even under pressure

Amenable working in nigh shift schedule
Applicants must be willing to work in Epza Cavite
OPEN HOUSE STARTS AT 8AM to 5PM, OCTOBER 12, 2019 at APC Admin, EPZA Cavite