Sales Assistant
Milan (Città metropolitana di Milano) Sales
Job description
Our Sales Assistant are the ambassadors of the Maison, in charge of welcoming every guest into the Chloé family. They are a trustworthy advisor to clients and reliable partners for the Maison.
We are looking for:
A Client Relationship owner
· Ensures every client is welcome and well taken care of, taking pride in developing long-term relationships
· Is aware of CRM targets and actively engages in all actions to reach them
· Implements personalized reach-out campaigns and utilizes all tools available to complete CRM tasks within given timeframe
· Consistently captures client data and takes notes of all qualitative information, knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
An omnichannel business partner
· Offers excellent customer service and improve individual business performance
· Uses all omnichannel services available to grow omnichannel sales
· Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
· Actively completes trainings and participates in all commercial activities set by the Manager
· Is aware of local trading environment and competitors ‘activities
An Operations Excellence supporter
· Ensures impeccable store environment and grooming at any time of the day
· Proactively informs the Manager of any structural repair needed in store to ensure a luxurious environment at all time
· Implements all guidelines related to the store and participates in inventories
· Supports after sales clients and follows up to ensure impeccable after sales service
· Complies with established Richemont policies and standards
Profile:
· 3 /4 years of previous experience in WRTW
· Fluent in Italian and English. Another language is considered a plus
· Excellent interpersonal, communication, and computer skills
· Strong attention to detail with the ability to handle multiple tasks simultaneously
We look for curious people, free spirited and determined, who want to be part of the Chloé Family. We search for people with a strong emotional intelligence, generous, humble, and smiley with a natural willingness to help others.