Client Advisor

Job description

CLIENT ADVISOR, IWC 

SHORT HILLS MALL 

 

MAIN PURPOSE

 

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.

 

 

KEY RESPONSIBILITIES

 

· 
Hosting clients and other stakeholders with the ability to provide personalized customer experience

· 
Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager

· 
Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients

· 
Find ever new and creative means to exceed client’s expectations

· 
Establish strong personal relationships with clients from different backgrounds.

· 
Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.

· 
Handle customer service requests and respective processes.

· 
Know IWC’s history, products and partnerships as well as the watch and luxury industries.

· 
Deliver outstanding client service and treatment to make a clear difference vs. competition.

· 
Act as a brand ambassador in and out of the boutique. 

· 
Organize and execute all operational tasks in detail and with care.

· 
Maintain the boutique according to global IWC visual merchandising standards.

· 
Be part of a boutique team and support the overall organization of the boutique with a strong team approach.

· 
Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.

QUALIFICATIONS

 

Education

· 
3-5  years of experience in sales or hospitality

· 
Applicants with background in Sales or Hospitality preferred

Technical Skills/Abilities

· 
Fluent in English

· 
Comfortable with Video chat softwares

Personal Skills

· 
Strong Team player mindset

· 
Excellent communicator with ability to develop strong networks

· 
Curious and resourceful. Able to work independently on creating sales leads.

· 
Result-oriented and driven

· 
Strong selling skills   

· 
Accountable and reliable

· 
Timepieces experience is a nice to have

· 
Able to handle large diversity of tasks in a timely manner, very organized and disciplined

· 
High emotional intelligence and general education

· 
Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior

· 
Able to adapt approach individually to respective client

· 
Open and outgoing personality

· 
Demonstrate eagerness and enthusiasm to learn and grow

· 
Creative, curious and versatile with good interpersonal competences and empathetic

· 
Has perfect manners and can maintain a conversation elegantly

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.