VSAT Technical Support Engineer

Descrizione dell'offerta

about the role

- owning the troubleshooting till resolution for the Satellite related customer faults & France Telecom teleport equipment.
- troubleshoot satellite equipment for fixed, mobile and maritime solutions.
- troubleshoot satellite equipment for manufacturers: Comtech, iDirect, Skywan, Viasat, Thrane & Thrane, mitech, Orbit, Seatel, C2Sat, Cisco, Avantech, Codan and other manufacturers (depending on the proposed satellite solution to the customers).
- troubleshoot for technologies: D-TDMA, DVBS2, PCMA, BGAN, Inmarsat M4, SCPC and other related technologies.
- guide the technician on site to resolve the issue, this is using the technical background from on-site trainings and telecomm knowledge.
- remotely manage the customer's equipment for customers having such solutions (using out of band access through other satellite solutions).
- being a single point of connection between the CS&O and the IBNF Satellite factory teams (project managers, engineering, implementation and delivery, teleports, space segment management, satellite service management center, ...).
- responsible of providing a clear and precise reason for every outage to help the customer service managers give a clear Root Cause Analysis to their customers.
- provide TPM teams with feedback on 3rd party dispatches to help the satellite factory assess their performance.
- initiate the RMA (Return Merchandize Authorization) for used faulty parts, providing the exact test procedures which proved the fault for the repair reports to manufacturer.

Ticketing systems:
- CLARIFY for international customers
- OCEANE for French customers.

about you

- bachelor degree in telecommunications.
- good performer under pressure.
- owns perfect multi-tasking capabilities.
- fast learner, as satellite technologies rapidly evolve.
- good knowledge of IP networks, CCNA certification is preferable.
- helpful & ethical attitude.
- good communication skills with team mates, other functions, 3rd parties & customers

additional information

- French speaker
- CCNP / CCIP certified

- GVF certified
- Field experienced in telecommunications. 

department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular