Oracle Fusion solution support Mgr

Job description

about the role

The OBS fusion Support Manager Lead the OBS fusion team composed of Expert solutions and Support members.

·  In permanent contact with the team's business experts and other project solution experts.
·  Supervise the day to day operations and provide some guidance in the related area, encourage teamwork and facilitate related professional work processes in order to achieve high performance standards.
·  Perform ticket queue monitoring and prioritization.
·  Handle all customers’ inquiries and complains directed to the team.
·  Conduct Customer Satisfaction Surveys.
·  Creating monthly reports and dashboards across various solutions.
·  Provide guidance to team members on how to improve their technical and financial knowledge.
·  Analyze and enhance work processes to insure efficient operations.
·  Conduct employee performance reviews in accordance with company policy.
·  Development of staff to ensure skills levels match both current and future operational and customer requirements.
·  Review of all necessary reporting to ensure the team meets operational KPIs.
·  Develop team targets.
·   Contribute to the “Service Operation process & procedure improvements” to increase the team’s productivity and lower the number of incoming escalations within team.
·  Ensure that all knowledge is document and transferred to all team members.

about you

·  Very good command of English language
·  Excellent command of French language is a MUST
·  Financial background is a MUST
·  Very good communication and  interpersonal skills 
·  Having the knowledge in ERP system is preferable
·  Ability to work under pressure
·  Multi-tasking
·  IT Background/experience preferable

additional information

2 years of management experience

department

Customer Marketing& Innovation

contract

Regular