Operations Architect
Gurgaon (Gurgaon) IT development
Job description
about the role
Missions and responsibilities of the Operations Architect
Pre-sales Phase
· Supports and advises the project management team and the Client, and consults technical experts and engineering teams if needed
· Can contribute to technical proposals in pre-sales phase (LoE, feasibility)
· Has continuous knowledge of customer architecture and ecosystems
· Is the voice of operations for the design and the operational model
Build Phase
· Evaluates the technical risks at each step of the build phase and anticipates any potential impacts on the global solution, is responsible for the technical risk assessment and Management (TRAM).
· Is in charge of the correct engineering of the technical solutions deployed for one or several Clients
· Contributes to the detailed architecture (HLD & LLD) using the technical modules matching the Client’s needs
· Defines the best migration strategy based on technical and organizational constraints
· Is in charge of the final technical choices while keeping in mind internal build and run constraints
· Drives technical meetings with the Client, presents and convinces the Client of the technical choices made
Run Phase
· Provides technical support for major changes
· Can contribute when major incidents or crisis with design impact
· Lifecycle technical authority : to support operations and customer during crisis including with vendors. It also includes authority for upgrades and major releases.
about you
Skills
At least 10/15 + years of experience in a technical expertise role
Multi-domain technical skills (at least 2 domains): Connectivity , unified com, security
English: fluent (spoken and written)
Strong interpersonal skills
Collaborative leadership
Strong presentation skills
Agility
Experience in handling crisis
Ability to argue, defend a point of view in front of customer and influence customer
Coordinator / Leader
· Facilitates the interactions between the different technical actors in the initial phases of the project (POC, prototype, pilot phase)
· Interfaces with all forces/BU: sales, build, run (project director, technical experts, run teams, presales architects, account and business managers…)
· Is part of technical governance of his/her Clients and is integrated to the project team in charge of the deployment
· Coordinates the different entities/partners during the build phase
department
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
contract
Regular