Customer Service Trainee

Descrizione dell'offerta

Position Title

Customer Service Trainee

Mission and Main Objectives

The mission of the Customer Service is to improve customer satisfaction through an effective and efficient management of complaints, trying to change reasons of un-satisfaction into confidence in Nissan Brand/Organization, providing the right support to reach customer service KPI's.

Main Tasks & Responsibilities

Customer complaint management (take care of complaints – contact the customers - contact the dealers and workshops - interact with other NITA Depts to find a solution – provide customers with a feedback - update Siebel system)
Customer complaints archive management

Additional Tasks and responsibilities (include team management, if any)

Support to new CSD projects (issue presentation, documents and reports related to new projects)

Function

Customer Quality & Network

Type of Contract

Internship/student placement

Site / Location of Position

Italy - Capena

Legal Entity

(NITA) Nissan Italia S.r.l. - Capena, Italy

Part Time / Full Time

Full Time

Background & Experience

·  Customer Service (possibly)
·  CRM (possibly)
·  Legal (hopefully)

Minimum Education Required

Masters Degree

Specific Technical Skills

·  Good PC skills – Excel, Access, Word, Powerpoint
·  English language fluency

European Language

English

Language Level

Fluent

Anticipated Start Date

24-Mar-2017