STORE OPERATIONS MANAGER

Descrizione dell'offerta

Sede di lavoro:   Milano

Store Operations Manager, as custodian of store’s assets, is accountable for leading all business support activities and processes, always ensuring an effective and timely execution. Store Operation Manager, managing and coaching a dedicated team with energy and professionalism, enables sales team to maximize store performances and provide an excellent client service

Responsibilities and tasks:

-          Drive the operational excellence being accountable for efficiency and accuracy of day-to-day BOH procedures and processes

-          Guarantee proper organization and accessibility of merchandise in the Stock Room in accordance with Moncler directives and procedures (style, size and colour).

-          Plan, undertake and be accountable for all aspects of inventory operations, monitoring loss-prevention and inventory discrepancies.

-          Ensure the implementation and execution of after sales service procedures in order to reach excellent results in terms of timing and manner.

-          Be the contact person with regard to transfers in and out.

-          Have full ownership of cash/card handling and client data procedures; ensure meaningful data collection to strengthen relationships with Clients.

-          Collect all the information needed to have a clear understanding of all operations policies and procedures, in order to be the point person in the store, training colleagues and new hires on procedures.

Requirements:

·  3 Years previous experience in managerial roles, in structured Fashion Luxury/Retail Companies (International Companies preferred);
·  Degree with specialization in Retail/Hospitality Management is a plus;
·  Willingness to relocate and evolve in the organization;
·  Proven background in staff recruitment and development;
·  Proven excellent client service and stock management skills;
·  Fluency & sophistication in local language, proficiency in English, while another language is a plus;
·  Openness to new technologies. Deep knowledge of MS Office and proven experience in clienteling, payment and warehouse management systems and tools.

Location: Flagship Via Montenapoleone