FULL-TIME SUPERVISOR/ KEY HOLDER
Place, SLOVENIA
Job description
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
ESSENTIAL JOB
RESPONSIBILITIES
•
Meet personal and store sales goals
•
Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize
sales
•
Utilize elevated levels of sales and service to maximize sales performance
•
Demonstrate an in
-depth knowledge of the merchandise
•
After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer
satisfaction
•
Ensure all sales related policies and procedures are maintained
•
Maintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICE
•
Support and encourage staff to provide the highest level of customer service
•
Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
•
Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
•
Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
OPERATIONS
•
Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory
management
•
Assist in the training of sales staff in all areas of appropriate register usage and maintenance
•
Understand and properly execute all management register functions
•
Assist in all areas of stock, shipping, receiving protocol/policies
, procedures, and all shipping/
receiving related paperwork
•
Participate in inventories
•
Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis
MERCHANDISING/
VISUAL
•
Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
•
Assist in the implementation and maintenance of all merchandising/ visual directives
•
Ensure deliveries are properly processed in a timely manner
•
Identify product concerns in a timely manner
•
Communicate inventory needs to support the business goal
HUMAN RESOURCES
•
Ensure image and grooming standards are professional and reflective of the brand image, at all times
•
Adhere to work schedule, inclusive of time and attendance
•
Support and assist in follow
-up for all training programs and seminars
Minimum 2 years specialty retail experience.
WORK EXPERIENCE
We are an Equal Opportunity Employer M/D/F/V