Guest Services (Switchboard) Supervisor

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Desired profile

Qualifications :

Sheraton on the Park is situated in the heart of Sydney's CBD, this sophisticated upscale hotel leader embraces a unique culture of thinking outside the box when it comes to guest service. Combining a reputation for providing unparalleled comfort and service with a first-class location Sheraton on the Park, offers our life enthusiasts both style and convenience to satisfy their need.

The Sheraton on the Park is seeking a new team member who shares our passion for delivering an unrivalled level of service. You will need to be highly motivated in an environment where exceeding the expectations of our customers is the minimum standard. Additionally, it is essential that you wish to work as a part of a team, as this is central to the way that we do business. In return we offer unlimited career opportunities, industry leading benefits and an environment where your development is our priority.

As a Customer Service Supervisor, you will oversee the Guest Services (switchboard/operator) team and day to day operational issues when on shift, inclusive of room inventory management and allocations. You will be a critical source of support for the Guest Services Manager.

·  We are specifically looking for people who have:
·  Possess exceptional communication and interpersonal skills and delight in delivering our guests a memorable experience
·  Strong leadership skills and experience with the ability to inspire, influence and lead a team
·  Great eye for detail and constantly thriving for impeccable standards
·  Demonstrated ability in developing productive relationships with internal & external stakeholders
·  Considerable experience in a similar large scale, five-star hotel environment, preferably with previous exposure within Front Office/Reservation/Customer Relations role
·  Exposure to OPERA will be highly regarded or similar Fidelio or Operation PMS, which is a critical requirement for the role
·  Admirable verbal and written communication skills
·  The flexibility to work a 7 day roster across both days & nights
·  Take pride in your appearance (grooming), as you will be the ambassador of the Sheraton brand
·  Resilient and naturally adaptable
·  Enthusiasm and a can do attitude Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.