Offers “Liebherr”

Expires soon Liebherr

Customer Services - Field Service Representative

  • d3, الإمارات العربية المتحدة
  • Administration

Job description

Liebherr is one of the world’s leading manufacturers of construction machinery, an acknowledged supplier of technically innovative, user-orientated products and services in numerous other fields. The family-owned company has grown into a Group with more than 44,000 employees in 130 companies across the globe. Liebherr Middle East FZE, located in Dubai, United Arab Emirates, is responsible for sales and service of the product range of Construction Machinery, Mobile Cranes, Maritime Cranes and supply of Aircraft Components

At our location in Dubai we are looking for a (n)

Customer Services – Field Service Representative

1 MISSION:

To build a trustfull relationship, develop our technical support Services towards Airlines & MRO Customers in the Middle East Region and ensure a strong presence with Airlines’ Engineering departments.

2 ACTIVITIES

The scope of activities will cover both technical support:
Product & Customer support

· To Monitor customer satisfaction on products & services
· To Establish a consistent network and efficient communication process
· To initiate necessary technical reviews and corrective actions
Services
· Promote and control LIEBHERR-AEROSPACE image and interests in the Middle East region.
· Ensure customer understanding of LIEBHERR-AEROSPACE products and documentation.
· Establish appropriate performance metrics to monitor airlines activities and planning.
· Assist Airlines with trouble shooting information in coordination with engineering department.
· Maintain contact with airlines and organize regular visits (Maintenance and Engineering departments)
· Assist Customers on technical issues on LIEBHERR-AEROSPACE systems and components.
· Maintain contact with A/C Manufacture’s Resident Customer Support Manager/Representatives.
· Coordinate technical actions with Airlines planning departments on Liebherr-Aerospace systems and components.
· Coordinate with OEM technical support organizations the relevant follow up to issues raised by the customers.
· Follow up in coordination with OEM technical support organizations the reliability of systems and components.
· Inform customers of existing and future modification programs and support available.
· Coordinate annual Technical Review Meetings with Customer’s engineering management to review the performance and customer perception regarding LIEBHERR-AEROSPACE.
· Provide technical support to the Airline repair shops if any.
· Identify the requirement for specific technical on site assistance or training.
· Ensure continuous and qualitative activity reporting on each customer.
· Support LDU AOG Hotline duties as required.

3 PERSONAL MISSION

· Develop knowledge and skills on Liebherr-Aerospace products & services,
· Adopt an adequate behaviour, diplomacy and easiness in any circumstances,
· Be corporate, and protect the Liebherr Aerospace interest,
· Ensure an excellent organization to cope with a high level of personal availability on a large scope of activities,
· Ensure a proper reporting to the Liebherr-Aerospace management, at LDU & OEMs.

4 JUDGEMENT CRITERIA

· Quality of relation established with the customers,
· Quality of the support provided to the customers,
· Comprehension and handling of the customers requirements,
· Perception and quality of the internal relations
· Quality of reporting and flexibility.
· Feed-back from the customers and Aircraft manufacturers.

5 REPORTING

Hierarchical: to the General Manager of the Liebherr Middle East - Aerospace Division.

6 QUALIFICATIONS REQUIRED

· Aerospace Engineering qualifications - Degree level
· Proven experience in Aerospace Technical customer care environment.
· Proven experience in support services in the Middle East Region
· English written/spoken fluently, German, French and Arabic would be a plus.
· European Passport holder.

Start Date: immediately

Please note – ONLY shortlisted candidates will be contacted

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