Decleor Full Time Beauty Therapist - Decleor John Lewis Brent Cross (37.5 hours / 5 days per week) Fixed Term Contract

Job description

Decleor Beauty Therapist

As a Decleor Beauty Therapist you are the face of the brand and the first point of contact with the customer.This role requires a sense of excellence as you assist the customer with finding the product, treatments or service that is perfect for them.You will be responsible for driving retail sales, and working as a team to hit counter targets.

Master Category Knowledge

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Have a full understanding of all Decleor products and Treatment

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Attend, engage and participate in all brand training, and implement afterwards

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Monitor Icon products on a daily basis

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Be aware of competitor’s products and activity, communicating relevant information to line manager

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Have detailed knowledge and awareness of the beauty market

Execute Business & Operations

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To be fully aware and accountable for achievement of personal targets and company KPi’s

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Complete all personal paperwork accurately, legibly and on time

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Be aware of and abide by store rules and regulations

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Closely monitor stock levels, following retailer guidelines, raising issues to line manager

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Assists the line manager and store management team in all aspects of the business

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Prepare well for launches/activity and treatments

Drive Selling Process/Techniques

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Deliver excellent service at all times, inviting customers back for a return appointment and treatments

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Maximise selling during heavy traffic periods; delivering a excellent service

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Make appropriate, personalised product, treatment and sample recommendations

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Have a strong focus on link selling and the recruitment of new customers

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Use confident communication and presentation skills when dealing with customers. Follow the company’s strategy on counter/in store, such as the Decleor Customer Journey

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Assist customers by finding substitutions for returned products and/or out of stock items

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Regularly communicate Retail and KPI achievement updates to line manager

Foster Service Attitude

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Creates long-term relationships with customers and nurtures repeat business

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Ensures customer communication standards are met

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Completes all necessary steps of the Decleor customer journey

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Implements customer record system for maximum customers and business benefit

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Follow grooming guidelines to promote brand image

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Maintain a clean and hygienic work area and adhere to hygiene rules on counter and the treatment room

Leadership

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Fosters team spirit

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Coaches peers when appropriate

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Share know-how and experience

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Work effectively with colleagues in store, in the field and at head office.