CDH Technician

Job description

Job Type

Customer Service

Location

Reading - Theale

Partnership Level

9

Closing Date

22/05/2024

Vacancy Type

Permanent

Salary

£29,800.00 - £37,800.00 Annual

Salary Frequency

Annual

Hours of Work

Hours of full time work (41 hours per week) from Monday to Saturday, working 4 days out of 6.

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Duties and Responsibilities:
As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.

- Responsible for mentoring and coaching colleagues of varying ability to achieve their personal development goals and the business secure its strategic aims, showing particular support for those who aspire to become Customer Deliver Installers.

- To adhere to current legislation and Partnership policy on compliance whilst meeting Health and Safety legislation within your daily tasks.

Job Requirements:
- The role should be viewed as customer facing as a Technician will spend a high proportion of their working day completing installation/assembly services in customers’ homes. Technicians operate as a member of the Customer Delivery team based in one of the Customer Delivery hubs.

- This role requires a high degree of technical competence and a desire to develop performance for oneself, colleagues and the business. Technicians should openly demonstrate a passion for delivering excellence in customer experience, safe and efficient driving and be motivated to carry out their role following legal and best practice requirements.

- Acting as an ambassador for the John Lewis brand, they are focussed on delivering and surpassing the exemplary service expected of us. Technicians should also accurately adhere to the business systems and processes to minimise costs.

- Takes responsibility for own learning and self development and plays an active role in department activity.

- Demonstrates a flexible and positive approach to tasks and uses skills and knowledge to support coach, train and assess. Works in other areas of the Customer Delivery operation as requested by Management.

Required essential experience skills and qualifications:
- Full clean category B driving licence
- C1 Licence
- DCPD

Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

Please consider the following when making your application:
- This role is subject to the following pre-employment screening: 2 year reference check.
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.

Duties and Responsibilities

To provide a lead in the delivery of excellent customer service by driving a company supplied vehicle to deliver, assemble and install products in customers’ premises in line with the planned route.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/