Operations Supervisor

Job description

We’re JLL, a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.  If you’re looking to step up your career, JLL is the perfect professional home. 

Operations Supervisor Responsibilities and Accountabilities

Governance

·  Provide visibility of opportunities in processes and programs for improvements.

General Management

·  Participate and be engaged with IFM meeting cadence as set by RE&F. Meetings will include operational, strategic, and best practice forums. Tier One Partner will establish its’ own Rhythm of Business (ROB) activity as needed. 
·  Develop and execute the annual Site Operations Plan in alignment with the Regional Strategic Plan. This shall include the local priorities, projects, execution timeframe and deliverables. For small and medium sites, work in coordination with FC.
·  Ensure compliance with SOPs for all contracted services, identify and include all variations applicable per site.
·  Ensure all work stated in this SOW and Master agreement is completed in compliance with all governing laws, codes and regulations, MS Environmental health and Safety (EH&S), IT requirements and in full compliance with MS Insurance requirements.
·  Ensure compliance with MS standardized processes, policies and procedures by all parties executing services on behalf of MS.

Reporting

·  Provide financial and operational reporting on a monthly, quarterly and annual basis at the country/site and aggregated level as directed. 
·  Ensure information reported is accurate with MS systems information. Advise of any data issues to address data accuracy. 

Sourcing & Procurement

·  Source, select, contract and manage Tier Two Providers.
·  Onboard and train Tier Two Providers as may be required. 
·  Annually develop and maintain a multiyear Tier Two Provider sourcing and savings plan.

Supplier Performance

·  Validate all Provider invoices submitted for payment are appropriate and consistent with MS expenditure authorization limits and compliance guidelines.
·  Measure and track vendor performance against pre-defined set of success criteria and contract obligations utilizing metrics and KPIs where applicable.
·  Manage T2 vendor relationship to ensure the adequate service delivery. 

Financial Management

·  Ensure contractually correct and timely payment of Tier One and Tier Two Provider invoices/invoice processing (per agreed term) submitted to MS Accounts Payable. 
·  Ensure invoices are correctly prepared by vendors.

Innovation, Benchmarking, & Cost Savings

·  Continuously identify ways in which service can be improved and value for money can be enhanced. Communicate innovations and cost savings ideas to RE&F.
·  Develop, seek approvals, and implement plans for continuous process improvement, cost reduction and efficiency.
·  Benchmark practices within JLL accounts and propose improvements if applicable.

Change Management

·  Provide insights and support change management planning for workplace change projects regarding occupant experiences and requirements based on day to day facilities management.

Client Relationship Management

·  Ensure and facilitate excellence communications with clients according to key stakeholders’ strategy, maintain and share all relevant information and/or lessons through a knowledge management based platform.

Marketing & Communications

·  Support the execution of Key Activities Calendar and assure all assigned communications are executed in timely manner.

Environmental Sustainability

·  Establish site-specific goals aligned with regional Environmental and Sustainability Program (Energy, Water, Waste & Recycling), define and execute action plan to achieve those goals. 
·  Identify and implement opportunities to reduce carbon footprint on his/her sites.
·  Work in coordination with local teams and CX&C team to plan and execute activities related to environmental sustainability.

Qualifications

·  Bachelor's degree in mechanical, electrical or civil engineering.  Related certifications are a plus.
·  2+ years of HVAC, electrical, and maintenance management experience.
·  Language Requirements: Spanish (native) English (fluent and technical)

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