Assistant Facility Manager - Soft Services

Job description

Job Description – Assistant Facility Manager – Soft Services

Management Responsibilities

·  JLL AAFM will be functionally reporting directly to the JLL account operations manager / Regional Manager and operationally to the Client Account facility lead
·  Overall SPOC from JLL and Client for IAAFM operational deliverables
·  Adhere to the JLL – Client account plan to ensure all the objectives mentioned in the account plan are understood and implemented as per the schedule
·  Prepare and present the MBR and QBR for Client Account and support the Account Manager
·  Work with the Account Manager on the JLL P&L for Client Account and meet the requirements as advised by the account manager
·  Co-ordinate with the Client Account facility lead for all such events and activities that are well within the scope of JLL for the timely deliverables

Operational Responsibilities

·  Work with respective heads towards adherence to all the statutory compliances at all times
·  Daily site walk through rounds & sharing of noted snags listing with M & E & Soft services team
·  Ensure quality delivery of  Facility Management services as per the agreed timelines
·  Assign TT, Follow-up & seek Feedback from requestor to ensure call closure or Request status and commit on probable timing of call closure
·  End to End responsibility of maintaining “Feel & Upkeep” of entire facility
·  Developing and implementing procedures to ensure simplification and accuracy of work methods
·  Achievement of Service Level Agreement targets agreed jointly between JLL & Client Account
·  Ability to take difficult decisions to resolve conflict of interest for overall improvement of operations
·  Promotes positive, constructive and collaborative relations with superiors, subordinates, peers and clients
·  Maintain adequate stock levels of all consumables at all times
·  Work with the Account Manager and Client Account finance on budget forecasting, accruals, expense tracking

People Management

·  Build and be a part of the team that will provide a professional, value enabled service meeting or exceeding Client Account expectations
·  Performance of all team members are rated as per the JLL IPMP guidelines
·   All JLL team members to undergo Code of Ethics training without fail
·  Coordinate with the JLL Corporate team and EOS team for the annual training calendar and nominate yourself and team members for the O&M and soft services training
·  All leaves applied by the team members are approved keeping the business operations in mind and create standby during leaves
·  Ensure the team members are motivated to perform to their utmost potential and guide them wherever required

Finance & Commercial Management

·  JLL contract with Client Account and all vendor contracts and PO with JLL vendors are in place
·  Ensure all contract terms are well understood well  by the team w.r.t. deliverables
·  All invoices along with all supporting documents from vendors are processed as per the timeliness and coordinate with the JLL finance teams for the payments
·  JLL invoices are raised to Client Account on the timelines without delay and coordinate for the payments accordingly

Vendor Management

·  Ensure the stability of manpower deployed by sub-contractors & has adequate professional knowledge
·  Routinely Inspect all services to ensure performance measures are being maintained & documented
·  Assess performance of the sub-contractors based  on key performance indicators criteria as agreed jointly between JLL & Client Account

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