Room Service Server -InterContinental Los Angeles Century City at Beverly Hills

Job description

Description

About us

Do you see yourself as a Room Service Server?  What's your passion?  Whether you're into skiing, board games or just playing with the kids, at IHG we're interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.  And we're looking for more people like this to join our friendly and professional team. 

Ideally located on Avenue of the Stars in Century City, the InterContinental Los Angeles Century City at Beverly Hills Hotel is just minutes away from Beverly Hills and close to LAX airport, Santa Monica and Hollywood. Our property offers 364 elegant guest rooms, including 150 spacious suites, all with private balconies and inspiring panoramic views of the ocean or the Hollywood Hills. Dedicated to providing guests with exceptional service, the InterContinental Los Angeles Century City at Beverly Hills evokes a unique combination of understated elegance and modern luxury.

Your day to day

JOB OVERVIEW:

Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment.

 

DUTIES AND RESPONSIBILITIES:

·  Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.
·  Complete guest payment transactions as outlined in cash and charge procedures.  Document legibly the guest’s order information on guest checks.
·  Describe all menu items; methods of preparation and prices as needed.  Work within policy to accommodate guest’s special food requests.
·  Performs set-up and closing side-work; stock service station, make coffee, etc.  Preset trays as necessary; prepare flatware “roll-ups”.
·  Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.    
·  Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate VIP deliveries with appropriate departments. 
·  May answer room service phones and record orders; utilize up-selling techniques to increase sales.
·  May be required to retrieve trays from guest rooms and hallways within prescribed time period.
·  May assist with other duties as assigned.
What we need from you

  Qualifications and Requirements:

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations

 

This job requires ability to perform the following:

·  Carrying or lifting items weighing up to 50 pounds
·  Moving about the kitchen
·  Handling food objects, products and utensils
·  Bending, stooping, kneeling

Other:

·  Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.
·  Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
·  Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
·  Basic math skills are frequently used when handling cash and credit.
·  May be required to work nights, weekends, and/or holidays.
What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.So what's your passion? if you are interested in any of these positions, log onto our website at www.careers.ihg to see our job qualifications and apply directly online.IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans