Offers “IBM”

Expires soon IBM

IT Help Desk

  • Internship
  • Distrito Federal, MEXICO
  • Project / Product management

Job description

• Desirable experience minimum 1 year experience in the ATM area (Management and Incident):
• Experience with Excel (dynamic tables, formulas at, information crossing and information analysis).
• Service Now or APTRA (Management).
•I deal with clients
• Tracing
• Management of service levels.
• Operational knowledge of ATMs.

COMPETENCES
• Telephone support
•Incident Management
•Adaptability to change
•Negotiation
•Decision-making capacity.

ACTIVITIES:
• Process and management of the ATM incident.
Auto req ID

322960BR
Required Education

None
Role ( Job Role )

Customer Service Representative
State / Province

DISTRITO FEDERAL
Primary job category

Technical Specialist
Company

(0178) IBM Servicios Profesionales, S. de R. L. de C.V.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

None
City / Township / Village

Mexico City
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

• Desirable experience minimum 1 year experience in the ATM area (Management and Incident):
• Experience with Excel (dynamic tables, formulas at, information crossing and information analysis).
Country/Region

Mexico
Preferred Technical and Professional Experience

• Desirable experience minimum 1 year experience in the ATM area (Management and Incident):
• Experience with Excel (dynamic tables, formulas at, information crossing and information analysis).
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

• Desirable experience minimum 1 year experience in the ATM area (Management and Incident):
• Experience with Excel (dynamic tables, formulas at, information crossing and information analysis).
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Introduction

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk!
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.