Contact Centre Representative

Job description

Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

We are seeking passionate and focused individuals to join our Parramatta Contact Centre on a permanent full time basis. You will be required to build on your current skills and experience to deliver great service to our customers by identifying and understanding customer needs, discussing our range of retail banking products, including credit cards, personal loans and transaction accounts through inbound and outbound calls.

Our Contact Centre operates Monday to Friday between 8.00am -7.00pm. You will be required to work a monthly roster, with starting time between 8.00am and 10.30am and finishing time between 4.30pm and 7.00pm.

Key Responsibilities:

•    Manage customer enquiries for both existing and new customers, in a timely and efficient manner.
•    Provide retail banking services while ensuring compliance with regulatory requirements and quality assurance standards.
•    Work towards achieving key performance indicators.

Requirements

To be successful in this role, you will need:
•    The ability to multi task and confidently manage multiple technologies
•    Strong customer focus and ability to connect with customers
•    Driven to take a personalised approach with every customer interaction
•    A proactive approach and resilience to changing environment 
•    Ability to work towards Key Performance Indicators 
•    Willingness to develop and learn
•    "Can do" attitude to all aspects of your role

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment.

Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels