US Clinical Education Coordinator

Job description

3364136
Additional Cities

Moscow
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Europe
Function

Sales
Country/Territory

Russian Federation
Postal Code

123112
Role Summary/Purpose

US Clinical Education Coordinator is a link between customers and Application Specialists US department. He/she is responsible for leading Application Specialists US department and planning their work.
Essential Responsibilities

US Clinical Education Coordinator is charged with the following employment duties:

•Take incoming customer calls and log the problem in the appropriate tool (if required);
•Identify contractual commitments, accurate use of remote support;
•Cooperation with Freelancers, including booking tickets;
•IPP&SSP tracking (Improper payment prevention and Independent Service Provider);
•Identify accurate use of Application Specialists’ diary and use of the escalation plan;
•Coordinate and optimize the day to day activity of Application Specialists required to meet the customer demands;
•Take incoming calls from Application Specialists related to dispatching;
•Track all activities through the company’s system and monitor training completion rate;
•Enter all comments and agree action plan, offer suggestions on possible solutions;
•Use the training records and maps to find a suitable resource;
•Close Communication with Installation Specialists, Op Center Administrator and Op Center Coordinators to ensure all Application Specialists requests are included within the Application Specialists Resource Management process;
•Lead Application Specialists’ initiatives & establish clear processes for proper/quality & on-time planning;
•Planning of AppsLinq training in proper time frames accordingly contracts obligation;
•Metrics analysis;
•Application trainings back log reduction.
Qualifications/Requirements

•Bachelor/ master/ specialist degree;
•Work experience;
•Intermediate level of English;
•Computer skills to include Word and Excel;
•Effective communication skills;
•Strong interpersonal skills;
•Analytical skills;
•Ability to multi-task work;
•Stress tolerance;
•Strong interpersonal and leadership skills.
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

Russian Federation
Primary State/Province

Moscow
Primary City

Moscow