Operations Administrator

Job description

Job Summary
The Operations Administrator processes and/or reviews transactions of a Human Resources (HR) nature in accordance with the established policies and procedures within the EY Shared Services Center with direct supervision.

Essential Functions of the Job

Performs duties and responsibilities with direct supervision in accordance with established policies and procedures

Processes and/or reviews transactions of a Human Resources nature for accuracy and completeness. Escalates issues as needed.

Performs reconciliation and balancing of HR transactions

Contacts field members of the Americas People Team (APT), other EY personnel and external parties regarding processing issues as appropriate

Prepares and contributes to reporting as directed

Assists with special projects as requested

Meets production volume and quality standards as outlined by department management

 

Analytical/Decision Making Responsibilities

Responds to customer needs and inquiries by analyzing the activity and performing necessary and appropriate actions to reach resolution. Uses good judgement in applying concepts and guidelines; follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers to leadership

Knowledge and Skills Requirements

Ability to research, analyze, interpret, and document transactions and issues with supervision, following standard HRSSC procedures
Understands the expectations of customers and delivers service that meets or exceeds customer’s needs within department guidelines; identifies and resolves issues that impact the deliver of quality service
Effective verbal and written communication skills
Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job
Works effectively with others within the HRSSC, field APT, other EY personnel and external parties
Proficient with Firm standard technology including Windows, Excel, Word, Lotus Notes, Intranet, and other APT related applications

Supervision Responsibilities
Performs duties and responsibilities with direct supervision in accordance with policies and procedures

Other requirements

Working hours, flexible work arrangement and time off may be limited during specific times due to business demands. All overtime must be approved in advance.

Job Requirements

Education
High school diploma or equivalent work experience

Experience
Approximately 1 – 3 years of experience

EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.