EDI Help Desk Support
Conway (Emmet)
Job description
· Job Description:
Summary
Supports the business process services team in delivering efficient and effective outsourced processes and services within a specific industry and functional area to meet objectives and quality standards for clients. Demonstrates business knowledge and skills developed through formal job-related training or work experience. Works within established procedures with a moderate degree of supervision. Identifies issues and all contributing factors in straightforward situations, assesses each using standard procedures, and makes sound decisions.
Essential Job Functions:
· Assists internal and external customers with the support of electronic data interchange (EDI) for the processing of Colorado Medicaid Claims.
· Utilizes a variety of internal and external online systems governing the transfer process of files used for Medicaid claims payment processing.
· Participates productively as a member of a team.
· Completes tasks beyond general support level.
· Accepts instruction and direction from leadership. Ability to manage tasks and assignments without detailed direction.
· Identifies, prioritizes and resolves some issues independently, and escalates more complex questions or issues appropriately.
· Complies with contract requirements, business unit rules and related and legal regulations.
Education and Experience:
· High School Diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree.
· 1-2 years of working experience in related fields or call center environment.
Knowledge and Skills:
· Prior office or clerical experience.
· Ability to follow written policies and procedures.
· Ability to access and retrieve information using a PC and basic understanding of Microsoft Office products.
· Ability to follow procedural guidelines.
· Ability to work on assignments with limited instructions from leadership.
· Good written and verbal communication skills, including professional telephone skills.
· Any type help desk or low to mid entry level technical background will be an asset.
· Working with any type of EDI/PC file transfer experience is good with an ability to follow direction, policy or procedure.