Retail & Learning Development Partner
SINGAPORE
Job description
To develop the Beauty Advisor (BA) of tomorrow with capabilities beyond products, to excel in client experience and retail excellence
· Observe BA-client interactions closely to identify BA’s potential and gaps in learning and development
· Recommend customized learning road-maps, action plans and relevant content for individual BAs based on business performance and observations of client interactions at point of sales
· Schedule and plan 1 to 1 coaching sessions with each BA, with the objective of growing and supporting them to meeting the business goals in relation to 3-axis knowledge, expertise, services, job mission and client experience
Customize, deliver and follow up on learning path for retail team, be the trusted “go-to” advisor in Learning and Development (L&D)
· To identify and analyze learning requirements based on individual and collective needs
· Work closely with the BM (Boutique Manager)/CM (Counter Manager) to curate each BA’s individual development plan based on the assessment of their development needs
· To build and maintain a close relationship with BAs to understand their needs, wishes and concerns for personal & professional growth, to develop, motivate and retain BAs
Provide support in People Development
· Understand the business strategy, manpower requirements and people challenge
· Participate and provide advice on people development discussion with Retail Manager and BM/CM (e.g. performance review, promotion decision)
· Work closely with HR, L&D team and retail team to strategize and develop a comprehensive individual development plan for BAs
Be the proactive lead of the new BA learning community during the new BA’s on-boarding phase
· Regular check in with the new BAs on their learning and assimilation into the new culture and environment
· Provide coaching to the new hires in product knowledge, services, selling skills and client experience as appropriate
Measuring effectiveness and feedback on People and Client Intelligence
· Share observations and feedback regarding client trends, behaviors and other insights.
· Be accountable for client and employee loyalty quantitative and qualitative Key Performance Indicators (KPIs)
· Proactively bringing people and client intelligence/pulse of the retail teams to retail and business