Repairer - CJ and Leathergoods

Job description

·  This position is responsible to provide in-house repair services for the brand’s Costume Jewelry and Leathgoods products.
·  Work with the After Sales Service teams to ensure smooth operations, monitor repair KPI and fulfilling SLA.
·  Support the businesses in meeting clients’ expectation in repair experiences.
·  To identify and report quality issues encountered while repairing items from stocks and client cases.
·  Responsible for the maintenance of repair spare parts and materials inventory, as well as tools and equipment.
·  To raise orders for all related materials, spare parts, tools and equipment necessary for repairs of all  leather goods, CJs, accessories and shoes (where appropriate)
·  Assist in developing and maintaining SOP for repair workshops to achieve both process and cost effectiveness
·  Work well with systems and proactive in making enhancement to improve efficiencies and productivity
·  Continuous learning and keep up with the right skills level for high quality repairs of luxury products.