Operations Analyst

Job description

DESCRIPTION

Amazon Web Services (“AWS”) has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Business Technology & Services (BTS) is a diverse team that supports infrastructure and other foundational initiatives that span and support Sales, Marketing and Support teams within AWS.

The AWS Sales Operations Team is in need of a driven, analytical, and process-oriented Operations Analyst to help us support private pricing programs and manual EC2 Reserved Instance transactions. We're looking for a motivated self-starter who is passionate about managing operational processes, identifying and resolving systemic issues, has experience meeting strict SLAs with a high degree of accuracy.

Key Responsibilities
· Retrieve and analyze data using Excel, Salesforce.com, and other data management/BI systems
· Process EC2 Reserved Instance purchases, modifications, and cancellations
· Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
· Perform data entry, data management, and pricing calculations
· Interpret complex pricing contracts and determine pricing structure to be applied for a defined term
· Effectively communicate confidential data with a variety of stakeholders
· Support weekly, monthly and quarterly reporting

This position requires that the candidate selected be a U.S. citizen and obtain and maintain an active TS/SCI security clearance with polygraph.

Desired profile

BASIC QUALIFICATIONS

· Bachelor's Degree
· 2+ years of relevant professional experience
· Business analysis and functional experience with quantitative, analytical, and organizational skills
· Excel skills (Pivot Tables, VLookups)
· Experience working a queue of requests and meeting SLAs
· Attention to detail and excellent problem solving skills
· Verbal/written communication and presentation skills, including an ability to effectively communicate with both business and technical teams
· Vocally self-critical to allow for self-correction of errors