HR Investigator

Job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a dynamic, organized self-starter to join our World Wide Operations Human Resources team as an HR Assist Investigator.

The central objective of Amazon’s HR Assist team is to ensure fair and respectful treatment of employees, consistent with our core business values and objectives. The ideal candidate for this position has strong verbal and written communication and interpersonal skills, enabling them to work successfully on a broad spectrum of employee and labor relations issues and projects. The position supports Amazon.com’s U.S. Customer Service (CS) Centers and other World Wide Operations teams.

The HR Assist Investigator will work proactively to:
· Investigate highly sensitive human resources and employee relations issues, including: conducting complainant, witness, and subject employee interviews; analyzing data from various internal systems; case adjudication; proposing remedial action based on investigation findings; and production of completed investigation documentation
· Independently manage assigned casework, bringing investigations to closure rapidly and definitively
· Design, collect, and analyze multiple levels of employee and stakeholder feedback
· Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
· Analyze casework trends and provide strategic recommendations to the business to proactively address systemic issues
· Partner to engage in continuous improvement of communication and practices
· Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for employees
· Consult and collaborate with business partners, Employee Relations teams, and Legal teams on complex employee investigations
· Manage difficult conversations with multiple levels within the organization

The individual will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.

The position reports to the Employee Relations Manager within the World Wide Operations Human Resources group at Amazon.com. This position may be performed virtually within the United States. This is a full-time position that may require limited travel of no more than 10%.

PREFERRED QUALIFICATIONS

Preferred Qualifications

• Experience in manufacturing/distribution/call center environment
• Advanced degree, JD, or other specialized training in labor/employee relations a significant plus
• Strong evidence of career development and/or evidence of superior performance in previous roles

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age

Desired profile

BASIC QUALIFICATIONS

Basic Qualifications

· At least three years combined human resources, labor relations, investigative, or legal experience, and demonstrated passion for employee relations, labor relations, investigations, or labor/employment law with an emphasis on labor and employee relations work
· Solid understanding of federal and state employment and labor laws
· Experience in conducting investigative fieldwork, including complainant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
· Strong verbal and written communication skills and an ability to write clearly and succinctly for senior leadership
· Prior experience supporting hourly employee client groups
· Technically proficient in Microsoft Office Suite systems including, but not limited to, Word, Excel, and PowerPoint
· Bachelor’s degree required
· Ability to pass a comprehensive background and reference check