Engineering Operations Technician

Job description

DESCRIPTION

This position serves as a technical resource to support Amazon.com within its owned and operated data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations.

The Data Center Engineering Operations Technician, Shift Engineer, will be responsible for ensuring the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the Datacenter. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. The Data Center Engineering Operations Technician will continue to maintain high reliability and performance while keeping operating costs in facilities at a minimum, the engineer will drive innovation to reduce operational costs.

The Data Center Shift Engineers are Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot, Data Center Operation's Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.

Responsibilities:
· Perform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU & Rack ATS replacements.
· Assist in performing root cause analysis for operational issues.
· Perform first level trouble-shooting for facility and rack level events.
· Ensure all personnel on site utilize proper safety methodology.
· Work on-call and a rotating schedule when required.
· Take daily operational readings and provide to Senior Engineers for metrics reporting.
· Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.

Physical Requirements
All physical requirements are expected with reasonable accommodations
· Walk job sites in uneven terrain.
· Work at heights and from ladders.
· Regularly lift and/or move up to 49 pounds unassisted and participate in group lifts for 50 pounds or more.
· Coordinate body movements when using tools or equipment.
· Reach and stretch to position equipment and fixtures while maintaining balance.
· Bend or twist the body into unusual positions while working.
· Perform physical tasks all day without becoming overly tired.
· Perform extended site rounds that could include long distances of walking and long periods of time being away from a desk.
· Use hands to manipulate small wires and objects.
· Push or pull heavy objects into position.
· Work in a noisy environment.
· Works shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
· Work at depths, such as under raised floors.
· Work support could include travel to more than one site location (travel less than 25% of time).

Desired profile

BASIC QUALIFICATIONS

· Technical (Military/ Trade School) training or equivalent experience.
· 1+ years of experience working with computer components and operating systems.
· 1+ years of electrical engineering or mechanical experience.
· 2+ years of experience working in a Data Center or critical facilities environments.