3PL Operations Manager, Italy

Descrizione dell'offerta

DESCRIPTION

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world? If so, the EU AMXL Operations team is looking for an experienced 3PL / Contract Logistics Manager to join the team and play a role in the overall management for the UK External Fulfillment.

Amazon Extra Large (AMXL), formerly known as Special Handling, obsesses over customers by offering a white glove service where we deliver TVs and other large items like furniture in customers' homes. Not only do we deliver large parcels, we unpack, assemble, install and sometimes even do tests, hauling away old items as needed. As we head into Peak, we continue to build our special handling fulfillment, delivery and services network and will add more fulfillment centers and delivery stations across EU. We are currently in the process of building out a network that is poised for big growth in the coming years. Check out a recent story that showcases what makes AMXL so unique.

The role will be responsible for a part of the 3PL operations in Italy and reports to the EU Manager 3PL for AMXL in Europe.

The role includes the overall interfacing with Retail, Supply Chain and Transportation Teams and external as well as internal Fulfillment Operations partner. The Italian AMXL 3PL Manager (m/w) will be a key member of the EU AMXL Operations Team. He is a key stakeholder in AMXL 3PL customer fulfillment operations team and works independently to strive for continuous improvement of quality and performance levels to ideally serve Amazon's demanding customers, resulting in a first-class delivery experience.

Responsibilities:
· Responsible for managing and controlling quality, performance, cost and capacity of AMXL external fulfillment provider (3PL)
· Contribute and lead major projects within the EU AMXL Fulfillment Operations / Supply Chain / Transportation team to support the growth of our business and selection.
· Monitor and analyze customer experience and delivery performance
· Maintain and develop KPI and SLA with 3PL/carriers though daily management.
· Contribute to process improvements and cost optimization initiatives in collaboration with the EU and Worldwide AMXL Fulfillment Operations, Supply Chain, Retail, Customer Service and Transportation teams.
· Drives contract negotiations and ramp-ups of new external fulfillment partners.
· Prioritize projects and software feature requests, evaluate and set stakeholder expectations.
· Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon's cross-functional national and international teams.

Profilo richiesto

BASIC QUALIFICATIONS

· A completed Bachelor's Degree from an accredited university
· 3+ years of work experience and interested in developing a successful career within a 3PL logistics provider, supply chain, logistics and distribution or operations environment in an international company.
· Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position.
· Proven track record of delivering projects within scope, time, budget and quality.
· Proven Project Management experience in a related industry.
· Strong Communication & interpersonal skills.
· Business case decision-making, complex problem-solving capabilities and attention to detail.
· Team player who can facilitate successful project work, operating to deadlines.
· Strong data analysis skills - Ability to produce, interpret and draw conclusions from data.
· Ability to exceed expectations relating to quality and productivity.
· Technical Expertise - Solution-driven approach to systems & processes.
· Good computer literacy (Access, Excel, PowerPoint, Outlook, and Word);
· Fluent Italian and English essential, other languages desirable.