Operations Manager

Responsibilities 

• Map and analyze the end-to-end claims lifecycle 

• Quantify effort and workload per claim type 

• Define and validate productivity targets based on actual operational complexity 

• Identify inefficiencies and propose process improvements 

• Monitor claims performance and support operational decision-making 

• Conduct daily and weekly efficiency deep dives, identifying bottlenecks and performance gaps. 

• Build proactive action plans with Operations Managers and monitor implementation. 

• Analyze claims to identify efficiency gains and contribute actively to the Pricing transformation. 

• Link operational efficiency to financial performance, highlighting opportunities to increase profitability. 

• Act as a key partner to me in driving databased decision-making and operational discipline. 

Working Hours 

• Monday to Friday  (08H30 to 17H30 / 10h30 to 19h30) 

Know how  

• Strong experience in claims operations 

• Deep understanding of claims lifecycle 

• Ability to break down processes step-by-step 

• Analytical skills 

• Result Driven and strong reporting capabilities 

• Fact-based challenger