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Global Business Operations Manager

  • Minato, JAPAN

Descrizione dell'offerta

 

We are looking for a Global Business Operations (GBO) Manager, based in Tokyo, Japan. 

  

Your Team  

Our team is committed to manange daily insurance operations and provide an effective and efficient service to insurance agent/brokers/clients, underwriting, claims, credit control/accounting teams. 

 

The Impact You Will Have  

You will report to the Regional Head of GBO, and CFO in Japan.  

 

Some of your specific responsibilities could include: 

  • Oversee the daily operations of the GBO team in Japan, focusing on enhancing both team and individual productivity. 

  • Develop, monitor, and execute business plans that align with AGCS GBO objectives, while effectively communicating goals to customers and direct reports. 

  • Act as a representative in meetings and projects, ensuring open communication with stakeholders and promptly addressing customer needs. 

  • Analyze productivity statistics, provide constructive feedback, address underperformance, and coach Associates to achieve process targets. 

  • Manage work allocation, resolve process issues, respond to customer inquiries, and cultivate a culture of innovation. 

  • Prepare and present management information and performance reports to stakeholders, ensuring alignment with the GBO vision and objectives. 

  • Collaborate closely with the offshoring team in India. 

  • Oversee local facility management and general affairs tasks, such as mailing services, coffee machine vendor management, and office rental contract management. 

 

What You’ll Bring to the Role 

  • Comprehensive knowledge and understanding of general insurance operations, encompassing processes, regulations, and industry practices. 

  • Demonstrated expertise in operations management, including overseeing daily activities, optimizing processes, and ensuring efficient service delivery. 

  • Proven experience in stakeholder management, characterized by effective communication, relationship building, and collaboration with diverse internal and external parties. 

  • Strong analytical skills. 

  • Results-oriented mindset. 

  • Business proficiency in Japanese. 

  • Business proficiency in English. 

  • Proficiency in AI skills: The ability to leverage AI tools to support daily tasks, enhance efficiency, and contribute to data-driven decision-making is highly valuable.

 

78978 | Operations | Professional | Non-Executive | Allianz Commercial | Full-Time | Permanent

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