Customer Service Agent (Back Office) with German

Job description

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

 

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

 

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

 

Job role

 

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Agent for Back Office activities with German language skills.

 

The primary responsibility of this role is to handle Master Data changes in the system (e.g. system address changes) in a timely and accurate manner, ensuring the highest level of customer satisfaction.

 

What you will do

 

·  Data Entry: Accurately inputting information into the system according to established guidelines and standards.
·  Address and Contact Updates: Handling updates to customer or vendor addresses, contact details, and related information.
·  Quality Assurance: Ensuring data integrity and consistency by conducting regular checks and validations.
·  Record Maintenance: Managing records within the master data system, including archiving outdated information and updating records as needed.
·  Communication: Collaborating with team members or stakeholders to gather or clarify information related to data entry and updates.
·  Process Improvement: Identifying opportunities to streamline data entry processes and improve efficiency.
·  Compliance: Adhering to data privacy regulations and company policies regarding data management and security.
·  These activities will help ensure accurate and up-to-date master data, which is crucial for effective decision-making and operations within an organization.

 

What you bring

 

·  Highly motivated team player with a strong service mentality, taking ownership and pride in responsibilities and work.
·  Demonstrated ambition, motivation, and a collaborative approach to teamwork.
·  Good communication and interpersonal skills.
·  Strong attention to detail and precision in data management.
·  Ability to prioritize and manage multiple tasks effectively.

 

 

You have

 

·  Fluency in German, both written and verbal, is essential
·  Good English skills both written and verbal.
·  University Studies
·  Minimum of 1 year of professional work experience.
·  Prior experience in data entry or back office operations, particularly within a customer service context, is a plus.
·  Background in economics, financial, insurance or banking is a plus.

 

What we offer

 

Come to the Allianz side! We have attractive compensation and incentives:

·  Fixed salary compensation along with fixed benefits.
·  Flexible benefits that can be individually customized, so that they best suit your needs.

 

Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth.

 

·  Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
·  Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
·  Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level
·  All you can read with Bookster
·  Share Purchase Plan
·  Allowances for special events (Birth Allowance, Losing a Family Member)
·  Flexible working environment (hybrid working)

 

FlexiBenefits - We care about the performance of our employees and we know it can only be reached by ensuring your proper work-life balance: Medical services , Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice.

 

 

The personal information that you may provide to us (including sensitive information) may be provided to Hiring Managers for the purposes of assessing your suitability as a candidate.

Only suitable candidates will be contacted. All applications will be treated with confidentiality.

 

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.