BMW Roadside Technician
Birmingham (City and Borough of Birmingham) Personal services
Job description
Job Title – BMW Roadside Technician
Location – East and North Birmingham
Salary - £36,641.89
£13,596.00 variable performance bonus (up to) .
£50,000 achievable OTE
Top performers achieving £60,000 +
Various achievable bonusses including Technician of the Year!
The role:
Are you a qualified mechanic or roadside technician looking for change? Do you like variety in your job and being responsible for your daily work? Then this is worth a read!
Our high performing national roadside assistance team is looking for an enthusiastic, personable and driven individual to join them during this period of expansion. You will be fully trained to provide a first-class service to ensure our BMW customers can get back on the road safely and in a timely fashion. Starting and finishing from your home you will drive one of our fully equipped vans which will enable you to offer an excellent service.
They say variety is the spice of life and there is no shortage of variety in this role! You will be empowered to use your excellent customer service skills and technical knowledge to repair the vehicle at scene using various technologies and diagnostic systems. Or if necessary, undertaking or arranging recovery of the vehicle when it requires dealer workshop attention. In short, you will take responsibility for making the best and most relevant decisions for each customer to ensure they are back on the road in their moment of need. No two days are the same!
This is an extremely rewarding job where you receive instant feedback from the customer, receive excellent industry leading training and also motivated by a variety of achievable targets with financial rewards!
Hours:
· No working overnight or 12 hour shifts! Our shifts average a 47.5 hour over a 4-week pattern. working week between the hours of 7am and 10pm Monday to Sunday
· Three different shifts of an early, middle and late are required, giving you 2.5 weekends off a month and you are notified 12 months in advance so you can manage your work/life balance!
· Able to start a little earlier or finish a little later? You will be paid on a ‘Pay per job’ basis, up to £50 per job
· Working a Bank holiday? We provide a Bank Holiday financial supplement and a day off in lieu
You will:
You will ensure that our BMW customers receive an excellent service that improves their view of the brand when they need our roadside assistance service. Our roadside repair technicians are empowered to take ownership of each assistance job they attend, by making the best and most appropriate decisions for each customer, to ensure they can continue their journey in their moment of need.
About you:
· You will be an experienced vehicle or roadside technician
· You must have diagnostic equipment experience
· You will have excellent fault finding and repair skills
· You must have excellent customer facing skills
· You will have a good level of IT competence
· You must have a full drivers’ licence
· You will be flexible and adaptable to changing circumstances
Qualifications:
· Manufacture apprenticeship or equivalent City & Guilds Technician Certificate Parts I and II NVQ/B-Tech diploma
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
If you are not already EV trained, we will provide training you to at least EV Level 3 IMI Accredited & ATA Level 3 roadside diagnostics technician.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted travel/pet/musical/home/car Insurance, Roadside Assistance free after 6 months’ probation and up to three paid days for Corporate Social Responsibility.
We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment. Confidential 24/7 helpline and an app to access life, money and wellbeing resources including mental wellbeing support, debt and legal advice.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.