USTOMER SUPPORT FOR AIRBUS AFRICA MIDDLE-EAST OPERATIONS (m/f)

Job description

AIRBUS SAS

Airbus is a global leader in aeronautics, space and related services. In 2018 it generated revenues of € 64 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world's leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Job Description

What if YOU start your journey with US!

As part of a school curriculum in initial training , you are looking for a mandatory internship or integrated into a gap year , that will allow you to validate your studies. The internship duration is 6 months maximum.

We offer you to work in a world-leading company which is at the heart of a digital transformation, at the cutting edge of research and innovation.

We are looking for CUSTOMER SUPPORT FOR AIRBUS AFRICA MIDDLE-EAST OPERATIONS (m/f) who will be joining us at Airbus site in Toulouse, Blagnac .

This internship is to be filled from January 2020 (the dates are subject to a certain flexibility).

You will be joining the department « Customer Support Africa Middle East » which activities include all customer support activities such as managing the relationship or leading the entry into service of a new aircraft, for all the Airbus operators within the region

The objective of the internship is to deliver improvement solutions to enhance the efficiency of the department

·  Tasks and Responsibilities :

You will be working under the supervision of your manager who will help you identify your professional objectives and support you in the development of your skills.

Your main activities will include:

-Lead the implementation the digital solutions to internal operational activities

-Deliver improvements to the Middle-East and Africa governance (definition, implementation, continuous improvement)

-Support the Customer Satisfaction Improvement Programme (CSIP) that targets delivery of world-class customer service to our customers

·  Required skills :

You are preparing a diploma level Bac+5 , in Engineering or equivalent, and you obtain following competences:

- English: ADVANCED

- French: BEGINNER

- You are interested in aircraft, airlines and customer services

- You have a good knowledge of business tools (Google, Office, Salesforce)

·  Soft skills:

TO BE COMPLETED AND/OR MODIFIED BY THE MANAGER

- Rigorous, curious and autonomous

- Obtain good interpersonal and communication skills

- Able to integrate into team and be a flexible team player

- Have organizational skills

- Able to analyze and synthesize information

- Knowledge of project management would be a plus.

Depending on the specifics of the offer, you may have to travel to another locations.

If your profile catches our attention, you will be invited to perform a video interview during which you will have a few minutes to tell us about your background, motivations and your professional project. Afterwards, your application could be proposed to the managers for further review.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.