Inbound Customer Service Adviser

Job description

·  Location
Preston, Lancashire
·  Salary
£ 9.3 - £ 10.3 / Year
·  Category
Banking & Financial Services - Banking & Financial Services
·  Job type
Permanent
·  Industry
Banking and Financial Services
·  External Reference
PRESTONATOS

We are once again delighted to be working in partnership with our prestigious client Atos.
We are recruiting for Full and part time customer service temporary positions based in Preston.You will need to be available to start training on the 7th December.

Hourly pay rate will be £9.30 increasing to £10.39 per hour after 12 weeks

Full time variable Shifts 37 hours per week

Part time variable shifts 27.5 hours per week

This is position requires full flexibility as it is based on shift work.

As a Customer Service Representative, you will be working as part of a team within a professional environment where you need to be open to change and willing to take on new challenges to meet high level of service the Atos brand delivers. The role will be primarily focused within the customer service call centre dealing with inbound customer service enquiries which will include:

Identifying and checking customer records to provide appropriate information to customers.

Capture and record details of customers information and enquiries including complaints/feedback.

Attend training sessions to update knowledge as new efficiencies are introduced.

Continuously contribute to the improvement of business standards and performance.

As a customer service representative, you will be required to go through a Credit and Criminal check as well as provide 3 years referencing. In order to successful as a customer service representative, you will need to:

Be flexible with the ability to adapt across teams and processes.

Have clear and concise written, verbal and email skills.

Follow all compliance, legal and regulatory requirements, completing all relevant training.

Dealing with a variety of ad hoc duties.

Our client Atos is dedicated to quality, equality, and valuing diversity and they welcome applications that reflect the diversity of the communities within which we work.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: joanne mcdonald