Overnight Front Office All Rounder

Job description

Company Description

Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries.  We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!

Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. Surrounded by an array of tourist attractions, restaurants and bars, Novotel & ibis are renowned for quality, simplicity and value for money with over 750+ rooms boasting spectacular views of Darling Harbour and the Sydney CBD

Job Description

We are seeking a night expert who is dynamic, energetic, a people person who thrives on a busy  overnight  environment to join our busy Front Office Department as an overnight All Rounder. This role will include exposure to all areas of the Front Office function including reception, concierge, and switch/communications.

The role provides excellent opportunities for growth and exposure in Front Office.

In this role the overnight star will:

·  Provide efficient guest services including check in/out, request handling and providing hotel information
·  Settle and maintain guest accounts, ensuring cashiering is accurate
·  Maintain strict security procedures to ensure guest confidentiality and safety
·  Maintain the hotels standard of professionalism 
·  Be analytical and possess an eye for detail which will help maintain the hotels standards
·  Assist the Night Manager in a variety of check and balance procedures 

Qualifications

·  Enthusiastic team player who thrives in a fast-paced environment
·  Previous experience in a similar role preferred
·  Experience and exposure to Opera cloud preferred
·  Well presented and good communication skills
·  Flexible to work a rotation of overnight shifts

Additional Information

Our commitment to Diversity & Inclusion:

·  We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know. 

Benefits Your Way:

·  Work with a highly engaged team of hospitality individuals
·  Discounted accommodation & Food and Beverage with Accor worldwide.
·  Breathtaking environment to work in lovely Darling Harbour area.
·  Annual Service Recognition, Accor Tenure Milestone recognition, Accor paid parental leave, EAP and much more Accor Partner Benefits.
·  The opportunity to Work Your Way across the much-loved Accor Brands whilst being a part of its flagship property in Australia.