Night Receptionist

Job description

Company Description

Ibis Amman 

Job Description

·  Keeping hotel financial records in order
·  Processes invoices, transactions, room charges, refunds, and prepares checkout bills
·  Monitors and checks accounting ledger
·  Verifying that all accounts are balanced and supported by documentation
·  Audits financial statement accounts such as receivables and revenues
·  Posts room taxes and charges
·  Processes discounts and vouchers
·  Tracks room availability and occupancy
·  Prepares daily reports and summary cash balance
·  Checking guests in and out of the hotel.
·  Handling/Responding to guests' needs, requests, and complaints.
·  Answering the phone and making reservations.
·  Summarizing each night's operations, and listing any follow-up tasks for management.
·  Following End of Day Procedures.

Qualifications

·  Minimum 2 years of bookkeeping and front desk experience
·  Opera System expert
·  Proficient in MS Office, PMS, and CRM software
·  Outstanding verbal and written communication skills
·  Detail-oriented and strong organizational skills
·  Strong interpersonal skills
·  High school diploma or equivalent; Associate or Bachelor’s degree in Hotel Management or related field is a plus
·  Past experience in customer service or hospitality is a plus.
·  Analytical mind, with strong attention to detail and an affinity for numbers.
·  Good organizational and time-management skills.
·  Self-motivated, proactive work ethic.
·  Strong aptitude for customer service.