Night Receptionist

Job description

Company Description

Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

Our hotel consists of 146 bedrooms, 6 meeting Rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.

As part of our team you can have:

·  Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
·  Discounted hotel rates all over the world in Accor Hotels
·  Continuously learn and develop yourself with our Accor Academy
·  Support your wellbeing in your professional and personal lives
·  Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
·  Participate actively in initiatives to build a more inclusive and sustainable world
·  And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

Your activities include:

Welcoming and checking in and out of guests;

Taking and processing walk-in reservations and taking and processing reservations via telephone and e-mail;

Solving problems and complaints;

Answering the phone;

Closing the day in the system and the associated administration;

Ensuring the safety of all guests and colleagues;

Doing duty rounds

Conducting the night audit run.

Generating the night reports.

Serving guests in the bar when required

Cleanliness of the lobby and surrounding areas

Qualifications

We are looking for someone with the following profile:

Clear and effective in speech and writing;

Good knowledge of the English language;

Is oriented towards guests and colleagues;

Takes responsibility and is not afraid to make decisions;

Previous hotel reception experience will be a benefit

 

 

Additional Information

The successful candidate will already have right to work in the UK.