IT Project Manager, Hotel Operations (M/F/X)

Job description

Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation.
Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels
and staff across 110 countries and to shape the future of hospitality.
Accor Tech & Digital, jobs in the tech field where intelligence is above all human !

Job Description

Accor Tech is a leading hospitality technology operating across the world: our global
#OneTechTeam works to simplify and accelerate the global tech ecosystem that powers Accor.

Our 1,200 talents, passionate about innovation and problem-solving, support our 5,500 hotels and offices in 110 countries to deliver an exceptional experience to our 100 million customers.

They also dedicate themselves to shaping the future of our rapidly evolving and highly competitive industry, while building a sustainable future.

Join our truly diverse and creative team that tackles technical challenges every day.  With us, dare to impact the world!

Here is where your greatest challenge awaits you:

Within the scope of our FOLS Replacement Program aiming to rapidly and extensively deploy a cloud-based PMS, we are seeking a Project Adoption Manager for the entire duration of the program.

You will work with the program team from the preparation and launch phase to the post-live phase. Frequent travel, visiting hotels within your scope, and maintaining constant contact with them will be required.

As a project manager, you'll ensure that all change requests that may affect hotel operations are analyzed, and their impacts and risks are appropriately assessed.

Your mission:

- Adhere to Standard Operating Procedures (SOPs).

- Uphold main SOPs and adapt as necessary due to system changes.

- Participate in deploying success measurement practices: survey design, deployment, evaluation, and reaction to content and feedback.

- Conduct follow-up interviews, mystery guest visits, and document findings, reporting back to the program team members.

- Maintain regular communication with operational leaders in these areas and relay necessary program information and updates.

- Participate in learning OPERA Cloud at an operational competence level at the hotel reception.

- Participate in deployment meetings: Aid deployment engineers and participants by sharing knowledge about Accor's processes and operational adjustments.

Qualifications

And you ? :

At least 2 to 3 years of hospitality experience in at least one of the following areas of the hospitality industry: reception, revenue management, finance and guest accounts, catering, customer services, human resources, and training.

Hard skills :

• Significant experience in project management, change management, and problem-solving in the hospitality sector.

• Experience with OPERA Cloud or OPERA V5 is preferable.

• Experience with FOLS is a plus.

• Initial experience with hotel applications and technologies.

Soft skills :

• Strong customer service skills, ability to manage multiple workflows simultaneously, and tackle multiple challenges.

• Excellent communication skills: written and oral.

If you enjoy working in a team, collaborating with diverse cross-functional international teams, traveling to different cities and countries, visiting hotels;

Share the values and goals of the program, with the desire to contribute to the success of a complex project at Accor;

And you are comfortable in English, then this position is perfect for you!

Additional Information

Accor dares to impact:

- the world :

-  We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.

- On the tech side, we are committed to reducing the impact of digital technology across all our projects.

- your career:

- We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.

- Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.

- We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities.

- Specifically, at Accor Tech : 
- Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications.

- and also : 
- Remote work,

- Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels.

- ALL Heartists Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.

- Heartist for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).

- An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.

- Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).

- €10 meal vouchers.

- A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.

- And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street

Is this mission appealing to you?

Recruitment is all about people!
Apply, and we will offer you:
1.A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
2. An interview with the team manager responsible for the role you are interested in.
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.
5. A personalized feedback.

#accortech