Front Office Assistant Manager

Job description

Company Description

We are ‘relentlessly guest obsessed’ at Novotel. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. 

Novotel Darwin CBD is a 140 room hotel, including a 90 seat restaurant, central atrium gardens with bar & two conference rooms. We are located in the heart of the CBD on the Esplanade overlooking the beautiful Darwin Harbour.

Job Description

Reporting to the Front Office Manager, the  Front Office Assistant Manager will oversee the day-to-day running of all things Front Office, being the go-to person for the team in absence of senior management. Offering a naturally friendly, helpful and responsive level of service for our guests.

 

What you’ll do…

·  Lead and inspire the reception team to create a memorable, effortless Novotel experience for our guests, making sure they feel special and eager to come back for more.
·  Manage and resolve any guest complaints, concerns, or emergencies that may arise during the shift.
·  Hit the right notes for our business's success by ensuring we're rocking the perfect rates, keeping overbooking in tune, and working with the team to fill our stage with a buzzing crowd.
·  Keep detailed records of who's staying with us, any incidents, and other important info.
·  Know your stuff when it comes to health and safety rules.
·  Be part of the hotel crisis and fire teams and know all the drill.
·  Stay in the loop with other departments and staff to keep things running smoothly and guests happy.

Qualifications

·  Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
·  You have experience in a similar role, or as a Supervisor looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
·  If you’re familiar with Opera or a similar front desk operating system and understand GDS that would be a big advantage.
·  You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required.
·  Your humble and open to ideas. We leave our egos at the door and help get it done.
·  You’re up for doing things differently and trying (almost) everything once.
·  You want to be part of something bigger and have fun along the way.