Front Office Agent

Job description

Job Description

 

Responsibilities:

·  Check in and check out
·  Allocation rooms coordinating with the housekeeping department.
·  Anticipating guests needs and handle their inquiries
·  Having a complete knowledge of the hotel, including room types, relative features and facilities, rates, F&B outlets and promotions, etc.
·  During the night shift, you are responsible for the activities such as: hotel closing, cash collection, and anticipating the needs of the next day.

Qualifications

Careful of others and the environment around you: you contribute to making the stay as impeccable as unforgettable by bringing your little personal touch!

With a strong team spirit and a keen sense of interpersonal skills, you are attentive to the needs of guests.

Very fluent in Italian and English, you also have a good knowledge of a third language

By joining us as a receptionist, you will become an Heartist