Doorperson/ Valet (Part-Time)

Job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Doorperson/Valet.

What is in it for you:

·  Wonderful company culture - our colleagues are at the heart of all that we do
·  Food & Beverage discount of 50% in our restaurants
·  Employee benefit card offering discounted rates in Accor worldwide for you and your family
·  Learning programs through our academies designed to sharpen your skills
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
·  Comprehensive extended health benefits package
·  Full rate of pay of $16.55/hour

Job Description

Reporting to the Guest Service Manager Valet, responsibilities and essential job functions include but are not limited to the following:

·  Noticeably positioned at entrances to provide parking assistance upon arrival and departure of guest vehicles
·  Greet all guests arriving by vehicle, and promote valet parking as only hotel related parking option or clearly directs guest to appropriate public parking service if they prefer
·  To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest stay
·  Greet all guests and co-workers with a smile and an appropriate hospitality greeting
·  Ensure all vehicle keys are clearly identified and stored in a locked location
·  Provide the guest with detailed parking fees and clear explanation of valet benefits
·  Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner
·  Complete thorough walk around of guest vehicles prior to entering garage and highlight any damage on corresponding valet parking ticket
·  When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives and tourist attractions
·  Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely manner
·  Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
·  Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security
·  Strict adherence to Fairmont Service Standard Expectations as it relates to valet parking
·  In the course of normal duties; observe, report or take immediate corrective action on deficiencies, malfunctions, and untidiness
·  Able to operate all types of vehicles (manual and regular transmission)
·  Maintaining security of keys in an orderly manner
·  Ensures accountability of all tickets. Immediately reports variance to manager
·  Completes a variety of reports regarding claims tickets and payments.
·  Audit the keys at the end of every shift
·  Available to work the 3rd shift ( overnight )

Qualifications

·  Available to work weekends, evenings and shift work
·  Excellent verbal communication skills
·  Excellent interpersonal skills
·  Team oriented
·  Customer service focused
·  Professional manner and outgoing personality
·  Valid Driver’s License with no infractions
·  Good command of the English language

Additional Information

Physical Aspects of Position include but are not limited to the following:

·  Frequent standing and walking throughout shift
·  Physical ability to operate a vehicle (foot pedals, gear shift, steering wheel, etc.)