Credit & Collection Analyst Junior (F/M)

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 

Job Description

As a Credit & collection Analyst, your primary responsibility will be to manage the collection process and ensure the timely collection of outstanding debts.
You will be responsible for analyzing customer accounts, identifying overdue payments, and implementing appropriate collection strategies.
Your goals will be to minimize bad debt exposure and maximize cash flow while maintaining positive customer relationships.
You will reports directly to the Credit Management Director within the Finance Department.
This position collaborates with various teams, legal, Accounting, Operational, sales, to ensure efficient and effective collections management.
 

MAIN ACCOUNTABILITIES:
•    Monitor and analyze customer accounts to identify overdue payments and determine appropriate collection actions
•    Contact customers via phone, email, or written correspondence to discuss outstanding debts and negotiate payment arrangements
•    Investigate and resolve discrepancies or disputes related to billing and payment issues
•    Maintain accurate and up to date records of customer interactions, payment agreements, and collection activities
•    Evaluate credit risks and make recommendations for credit limits and collection terms
•    Collaborate with internal teams, to answer customer inquiries and resolve payment issues
•    Prepare reports on collection activities, overdue rates, and trends for management review
•    Implement collection strategies and processes to improve cash flow and minimize bad debt exposure
•    Stay updated on relevant laws, regulations, and best practices in debt collection
•    Provide recommendations for process improvements and contribute to the development of collection policies and procedures.

Qualifications

QUALIFICATION / COMPETENCIES:
- knowledge of collection techniques, credit policies, and relevant laws and regulations.
- Excellent communication and negotiation skills, both written and verbal
- Strong analytical and problem-solving abilities
- Self-motivated and able to work independently as well as part of a team
o    Hands-on, proactive thinker, self-driven 
o    Solution-oriented mind-set, you are effective and efficient in execution.
- Knowledge of hospitality processes and systems is a plus
-  Fluency in English and German required

EXPERIENCE NEEDED:
 2/4 years experience as a collections, accounts receivable or a similar role.

Additional Information

Our values: BeAllyouArewithallyourhearth
At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, resolutely turned towards others and the world around us.
- Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, and all the stories that make us up. We encourage the diversity of our personalities.
- We take care of the world around us: our teams, our clients, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
- We like to reveal you. All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their desires and ambitions is our priority. 
- Together, we imagine your future. Our group is large, the field of possibilities is immense and the experiences are infinite. We encourage every project to evolve in our multi-brand network, in France, in Southern Europe and internationally. 
- We dare to question the status quo. We take innovation to heart and challenge ourselves to always do better. We take risks, we dream the impossible and make it possible. 
- Hospitality is a team effort and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say. Live in ACCOR with yourself. With your talent, your passions, your teams, your desires Be All you Are with all your hearth.