Workshop Management Officer with Hebrew
ROMANIA Bachelor's Degree Project / Product management
Job description
Key responsibilities:
· Assist the Client Delivery personnel in identifying reactive customer cases that require their attention and action;
· Assist the Client Delivery personnel by distributing and delivering Security-related and Proactive Emails to Premier customers;
· Assist the Client Delivery personnel coordinating and organizing workshops;
· Ensure services are delivered to the agreed SLA's. Where issues occur, log them and action them accordingly ;
· Provide feedback, reporting and data that contributes to refinement of processes, deliverables and communication streams with Client Delivery personnel, customers and business partners;
· Work with the Service Center delivery leads and delivery managers to resolve any of escalations and complaints received regarding our services and to improve internal processes & policies.
Desired profile
Qualifications :
· Bachelor Degree or equivalent experience desirable;
· Excellent written and oral English and Hebrew language skills;
· Confidence in handling and calculating financial information/ strong at math;
· Experience in an enterprise support and/or customer service environment with a strong understanding and knowledge of support, customer service delivery and/or the consulting industry and processes would be considered advantage;
· Strong organizational, communication, project management, negotiation, stakeholder management and problem-solving skills
· Ability to develop and maintain good working relationships across functional groups. Ability to work independently, while in a team environment
· Proven problem-solving skills, the ability to think critically and use a logical approach to determine the best solution/innovative ideas in ambiguous situations where minimal information is provided