University Intern-Europe

Descrizione dell'offerta

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Profilo richiesto

Qualifications :

Job Summary

Offers hands-on experience in the exciting world of hotel operations and hospitality, necessary to prepare for and develop a career path within Marriott International's portfolio of brands.

University or Hotel School undergraduates specializing and studying in hospitality related fields will be preferred for certain internship positions, and for more specialist disciplines, for example those students pursuing business or similar related courses, consideration is also given for those related internship opportunities.

Supporting the team in their daily operational work, as well as the development and planning of the department.
·  Understand the process of the concierge
·  Brief introduction into the international standards of the company
·  Emapthic interaction with the guests
·  Brand Service Culture and Service Standards training
·  Introduction of OPERA system, MGS, Starguest
·  Assist the Chief concierge in the pre-arrival, arrival and post arrival procedure
·  Management of guest requests, reservations or organization of the stay
We expect that an intern should:
·  Pleasant and positive professional image at all time
·  Demonstrate initiative at all times
·  Show strong desire to improve on skills and knowledge
Requirements:
·  Team player with strong interpersonal skills.
·  Requires excellent communication skills, both verbal and written, and strong command of English in both.
·  Education: Professional Certification (University Degree, Hotel School Diploma)

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.