Spanish Communicator Agent
12-2016 - OraServizi per la persona To respond to all customers enquires within given timescales, efficiently and effectively.
To develop and maintain a full knowledge of client products and services.
To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.
To deal with all correspondence as requested/required.
Logging of all calls accurately and in line with procedure.
Responsible for maintaining and updating all administration.
To consult product manuals, to be able to advise customer of appropriate options / solutions.
To meet minimum monitoring criteria
To meet and exceed daily/weekly targets