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Hafsa Manzoor

Student in management searching for graduate roles

22 years • City of London

Summary

I am an international student at CASS Business School studying BSc. (Hons) Management and will graduate in 2019. I am currently looking for graduate roles.

Skills

Attention To DetailOral And Written PresentationCustomer Service PrinciplesReport WritingClient EngagementProblem SolvingLogical And Critical ReasoningInterpersonal CommunicationTeam CollaborationData Gathering And Analysisrelationship buildingMicrosoft Office Suite

Experience

Corporate Banking Summer Intern

06-2018 - 08-2018 Sales• Researched Pakistan’s fertiliser sector to prepare a report and presentation regarding price trends and outlook. • Created Excel spreadsheets on group clients, including: loan limits, trade, and credit ratings. • Analysed data on potential clients to produce trend analysis, pie charts and graphs to assimilate profits and revenues. • Forged, maintained and nurtured key internal / external relationships, conducive to both business development and service excellence.

Summer Intern

06-2016 - 07-2016 Sales• Utilised exceptional communication skills as a key conduit between Treasury Department and internal and external stakeholders while gaining knowledge surrounding bank operations, regulations and policies. • Gained exposure to import and export best practices, including issues associated with export Letters of Credit (LC). • Screened, resolved and redirected incoming enquiries in alignment with strict service expectations; tactfully and diplomatically resolved concerns and complaints within Credit Card Department. • Cemented an appreciation as to the importance of first class customer service, alongside energy, drive and enthusiasm. • Maintained meticulous levels of attention to detail to ensure data integrity while supporting account opening procedures, as well as associated security analysis and documentation creation. • Improved awareness of Small and Medium Enterprises (SMEs) by critically reviewing portfolios of historic clients and preparing reports of findings and trends. • Awarded sponsorship from bank for high-school event.

Education & training

Cass Busines School

2016 - 2019 London, Greater LondonProject / Product management

My qualities

Persevering
Innovative
Curious
Analytical

Languages spoken

  • English

    Native language

  • Urdu

    Native language

  • Hindi

    Professional

Non-Work Related Experience

CityBuddy (Mentor)

City, University Of London
09-2017 - 09-2018

• Called upon impressive interpersonal communication, people management and relationship-building skills to mentor first-year international students in relation to university courses, personal finances, university facilities, social events, and life in London

Marketing Associate

Aiesec City, Uk
01-2017 - 01-2018

• Managed stalls to market AIESEC’s products; distributed brochures, secured registrations and promoted society benefits to students. • Raised society awareness having organised successful lecture visits. • Championed and secured buy-in to innovative digital marketing tools. • Chaired meetings to discuss performance and resolve team issues.

Director of Operations

Nixor Financial Services (High School Society)
01-2015 - 01-2016

• Led a team of 6 analysts in all aspects of operations, customer support, communications and project management. • Reduced staff attrition via effective recruitment and performance appraisals. • Promoted a culture of team collaboration and commitment towards service excellence. • Aided strategic decision-making having disseminated reports and trends while adapting operational policies. • Project managed NFS internship; facilitated smooth operations; implemented engaging marketing campaign targeting retail stakeholders. • Managed a small equity portfolio as part of a mutual fund project; monitored stock market and prepared daily market summaries for current / potential investors. Engaged with clients and Analysts to devise robust Karachi Stock Exchange investment strategies.

My Internet presence